Building Trust in the E-Mobility Ecosystem: The Role of Customer Feedback and Service Reliability
As the electric vehicle (EV) market rapidly accelerates in the United Kingdom and across Europe, consumers' confidence hinges not only on the technical innovation but also on the perceived reliability and trustworthiness of associated service platforms. In a landscape where new mobility-as-a-service (MaaS) applications are emerging to facilitate EV rentals, charging infrastructure, and secondary mobility [...]